Summary

Led discovery and planning initiative for AWS NoSQL portfolio (DynamoDB and Keyspaces) to identify key opportunity areas and secure stakeholder buy-in for new design projects.

The goals were to:

• Identify opportunity areas across DynamoDB and Keyspaces services
• Secure stakeholder and leadership buy-in for converting opportunities into projects

Approach

Discovery Methods

• Conducted Solution Architect interviews to understand customer pain points
• Created customer journey maps to visualize experience gaps
• Analyzed customer journey analytics data
• Developed working backwards documents for stakeholder alignment

_{Working backwards document for DynamoDB - Who is the customer?}

_{Working backwards document for DynamoDB - What is the problem?}

_{Working backwards document for DynamoDB - What data informed this?}

_{Working backwards document for DynamoDB - What is the solution and how do we measure success?}

Key Findings

DynamoDB Insights

• Identified usability issues in table settings update workflow
• Analyzed darkroom reports to validate pain points

_{Pain points in table details}

_{Pain points in table details}

Keyspaces Opportunities

• Discovered need for query reusability features
• Validated manual effort reduction opportunities through SA interviews

_{Opportunities in Keyspaces}

_{Opportunities in Keyspaces}

Challenges

• Limited data availability for hypothesis validation
• Reliance on internal customer feedback
• Need for strong narrative to secure stakeholder buy-in

Impact

• Generated 3 new design projects:
  • 1 DynamoDB improvement initiative
  • 2 Keyspaces feature developments
• Successfully influenced product and engineering leadership to prioritize identified opportunities